FAQ

Yes — many items can be ordered in. Our team can walk you through available options, finishes and expected timeframes.

Some items are available now, while others may need to be ordered. Availability will vary across the range.

Timeframes vary depending on the product and supplier. We will provide an estimated timeframe at the time of purchase and keep you updated as your order progresses.

1. Click on My Account located in the upper right hand corner of this page.
2. Click on the Sign In button displayed in the drop down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
5. Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
6. Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.
7. Other options under the Manage Account menu include viewing your Order History, viewing and modifying your Address Book, Help & Support, and managing your Wish Lists.

If you need to make a change, please contact us as soon as possible. Once an order has been placed with the supplier or gone into production, changes or cancellations may not be possible.

Yes — all goods must be paid in full with cleared funds prior to delivery or collection.

We offer delivery to Griffith and surrounding areas. Please contact our team to confirm availability for your location.

Assembly can be arranged on selected items when organised prior to delivery. Please speak with our team for more information.

Please ensure the delivery area is clear and ready, and that someone is available to receive the goods. Access conditions (such as tight spaces or stairs) should be advised in advance.

We do not offer refunds or exchanges for change of mind. We encourage all customers to choose carefully, and our team is here to help guide you through your options before purchase.

If something isn’t right, please contact us as soon as possible.

We will work with you to resolve the
issue through repair, replacement or another suitable solution in
line with Australian Consumer Law.

It is the customer’s responsibility to ensure that items will fit
into the intended space, including access through doorways and
hallways.

We operate with limited storage space, so we ask that goods are
collected or delivered within a reasonable timeframe once they
arrive.

If you are unable to take delivery,
please speak with us to discuss options.