FAQ

Yes, and that is the point of Ashley Griffith. The showroom holds a selection, and the whole Ashley range is there to order, so you can choose what belongs in your home rather than what happens to be in stock. Our team walks you through the options, finishes and the expected timeframe.

Some pieces are in Griffith and ready to go, and most of the range is ordered in for you. You pay the full price when you order, and our Griffith team is in touch with an estimate for when your furniture will be ready. For the furniture you really want, we think that is worth the wait.

Lead times vary with the product, the supplier and shipping, so we give you an estimated timeframe when you order and keep you updated as it progresses.

Sign in to your account, or create one if you do not have one yet. From there you can view your orders and update your details. If you need help with anything else, contact our Griffith team.

If you need to make a change, please contact us as soon as possible. Once an order has been placed with the supplier or gone into production, changes or cancellations may not be possible.

Yes. All goods must be paid in full with cleared funds prior to delivery or collection.

We offer delivery to Griffith and surrounding areas. Please contact our team to confirm availability for your location.

Assembly can be arranged on selected items when organised prior to delivery. Please speak with our team for more information.

Please ensure the delivery area is clear and ready, and that someone is available to receive the goods. Access conditions (such as tight spaces or stairs) should be advised in advance.

We do not offer refunds or exchanges for change of mind. We encourage all customers to choose carefully, and our team is here to help guide you through your options before purchase.

If something isn’t right, please contact us as soon as possible.

We will work with you to resolve the
issue through repair, replacement or another suitable solution in
line with Australian Consumer Law.

It is the customer’s responsibility to ensure that items will fit
into the intended space, including access through doorways and
hallways.

We operate with limited storage space, so we ask that goods are
collected or delivered within a reasonable timeframe once they
arrive.

If you are unable to take delivery,
please speak with us to discuss options.